Returns and Exchanges
1. Returns & Exchanges
Returns or exchanges can be requested within 7 days from the date of delivery.
Products are eligible only if they are unused, unwashed, and in their original condition with all tags and packaging intact. Reverse pickup will be arranged where service is available.
2. Exchange Process
Once the returned product passes the quality check, the replacement product will be shipped. Exchanges are subject to stock availability. If the requested size or product is unavailable, a refund or store credit may be offered.
3. Refund Process
For Prepaid Orders
Refunds will be credited to the original payment method within 5–7 working days after the returned product passes inspection.
For COD Orders
Refunds will be processed as Store Credit/Wallet Balance, which can be used for future purchases.
4. Return Conditions
Products will not be accepted if:
- They have been worn, washed, altered, or damaged.
- Original tags or packaging are missing.
- They fail the quality inspection.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Accessories
- Innerwear
- Socks
- Perfumes
- Gift Cards
- Products purchased during clearance or final sale, unless damaged or defective
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support within 24 hours of delivery with your Order ID and clear photos or video of the issue.
7. Self-Shipping
If reverse pickup is unavailable in your location, you may self-ship the product to our warehouse. After successful quality inspection, eligible courier charges may be reimbursed as per our policy.
8. Terms & Conditions
Shipping charges are non-refundable unless the error is on our end. Refunds are processed only after the returned product successfully passes the quality inspection. Gangsta reserves the right to reject returns that do not meet the above conditions or to modify this policy at any time.
